Refunds & Cancellations

Cancelling your plan

You can cancel your coaching subscription at any time or by emailing supportascendcoaching@gmail.com. Cancellation stops future payments. Your coaching continues until the end of the period you have already paid for (one month, or three months on a 3-month plan).

Refunds on coaching

Coaching is a personal service, and your coach starts working on your plan as soon as you sign up. Because of that, payments are non-refundable once coaching has started (your plan is being built or has been delivered), and we do not give refunds for partial months.

We will refund you in these cases:

• Before we start: if you cancel before your coach has begun building your plan, you get a full refund.
• If we don't deliver: if we fail to provide what your plan includes, such as your program or check-in feedback, we will refund that billing period.
• Serious medical reasons: if a serious injury or medical condition stops you from continuing, we will refund the unused part of your current billing period (for 3-month plans, any full unused months).
• Billing mistakes: if you were charged in error, such as a double charge or a charge after cancelling, we will refund it.

Refunds are not given for not following the plan, missing check-ins, giving inaccurate information, or not getting the results you hoped for. Results depend on your consistency and are never guaranteed.

Digital guides

Because guides are delivered instantly as downloads, paid guides are non-refundable once purchased, unless the file is faulty and we cannot fix it.

Changing plans

Want to move up or down a plan? Message your coach or email us and we will switch you from your next billing date.

How refunds are paid

Approved refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days.